Most employees use a fraction of what they're entitled to — because they never knew the full picture. This is it. Every covered service, every limit, every detail. Read it once and keep it handy.
Open 24 hours, every day of the year. One phone call — (833) 251-5689 — and dispatch is moving toward your location while you're still on the line.
Tow to any destination of your choice — a repair shop, home, or your in-network preferred facility. No mileage cap on the most common tow distances.
Roadside tech jumps your battery on-site. If the battery is dead and won't hold a charge, replacement is covered separately under maintenance.
Spare installed by roadside tech. If you don't have a working spare, the service shifts to a tow.
Keys locked in the car, lost, or broken? Tech arrives with tools to get you back inside. No questions about how it happened.
Up to 2 gallons delivered to your location. Enough to get you to the nearest station. The gas itself is covered.
Stuck in mud, snow, sand, or a ditch? Tech with winching equipment dispatched to free your vehicle.
If you're stranded more than 100 miles from home and the repair will take overnight, lodging and meal reimbursement kicks in.
If your breakdown turns into a medical situation, ambulance expense reimbursement is part of the benefit.
Cars don't usually break down without warning. They get neglected. ACE removes the "I can't afford an oil change this month" decision from your life.
Up to 5 quarts per service, conventional or synthetic blend as your vehicle requires. Schedule through your Car Coach or use an in-network shop directly.
Front or rear, when worn to manufacturer-specified replacement thresholds. Includes the inspection that determines you need them.
When testing confirms the battery is no longer holding charge. Includes disposal of the old one. Most ACE in-network shops carry quality replacements in stock.
Drain, refill, and system inspection on the manufacturer's recommended schedule. Catches issues before they become overheating breakdowns.
Both front blades, rear blade if applicable. Replaced when worn or streaking. A small benefit that matters a lot in a Florida thunderstorm.
Multi-point inspection covering lights, fluids, brakes, tires, belts, hoses, and suspension. Useful before long trips or just to know what's coming.
Recommended every 5,000–8,000 miles. Extends tire life, improves handling. Bundled with most oil changes at no extra step from you.
Your Car Coach tracks what's due and proactively reaches out. You don't have to remember when the last service was.
This is the part that separates ACE from a roadside membership card. When a shop wants $2,000 for something, your Car Coach makes sure you're not overpaying — and ACE pays its share directly to the shop.
ACE covers 80% of qualifying mechanical repairs, up to $1,000 per year (EB#2 plan / Repair Assistance Program). The remaining 20% is your portion.
For in-network shops, ACE pays the shop directly. You never front the money. You don't submit receipts. You don't wait for reimbursement.
Your Coach reviews the shop's estimate line by line. They challenge inflated labor hours, unnecessary parts, and "while you're in there" upsells. Real example: $1,800 quote → $920 final.
Not sure the diagnosis is right? Your Coach gets you an ASE-certified technician on the phone or video. Second opinions catch unnecessary work surprisingly often.
Coach matches the job to the right shop. Brake job → solid local mechanic. Electrical gremlin → specialist. Transmission → certified transmission shop. The right shop the first time.
You have access to RepairPal's certified network of local shops. In-network shops bill ACE directly and have committed to fair-pricing standards.
Broken down while traveling? Coach gets you to a vetted shop in your destination city, not just wherever the tow truck wants to drop you.
If a covered breakdown disrupts a trip, reimbursement is available for the unplanned expenses (lodging, meals, alternate transportation).
Modern life means your phone, your identity, and your finances are all connected to your ability to drive to work. ACE protects all three.
Active monitoring of your personal information across public and private databases. Alerts when something unusual shows up.
Your email, SSN, financial account info, and passwords scanned against known dark-web breach data. Alerts if your data appears.
Lose your wallet on a trip? One phone call helps cancel and replace cards, get emergency cash advance, and notify the right agencies.
If your covered vehicle is stolen, ACE offers a reward for information leading to recovery and arrest. A small benefit that's nice to have.
Access to the BenefitHub discount marketplace — electronics, travel, dining, entertainment. Most ACE members never know they have this.
The same phone line that handles your roadside also handles non-emergency questions. Need a recommendation? They can help.
AutoCerts Essentials is designed to be the simplest benefit in your enrollment packet — because complexity is how good benefits go unused.
No vehicle inspection, no VIN required, no minimum or maximum model year. If you drive it, it's covered. Doesn't matter if it's a 2003 Civic with 240,000 miles or a brand-new lease.
If you enroll on the 5th, you're covered starting the 1st of the following month. Your HR team can confirm your exact effective date.
The family tier covers your spouse and dependent children who also drive. Same benefit, same phone numbers, same direct shop billing.
If you leave your employer, you can keep ACE by switching from employer-paid to direct ACH at the voluntary rate. Benefits stay identical. No re-enrollment, no medical questions.
Three oil changes ($240), brake service (~$300), battery (~$200), coolant (~$100), wipers, inspection, tire rotation, plus up to $1,000 mechanical repair benefit.
Three roadside incidents per year at average service value of ~$125 each — towing, jumps, flats, lockouts, fuel delivery, extrication.
Avoiding even one vehicle-related missed workday recovers an average of $400 in lost wages. ACE eliminates the cause.
Total estimated annual value of your free benefit. Already paid for by your employer.
The situation: 7:15 AM. Car won't start. You have to be at work by 8.
What you do: Call (833) 251-5689. Tell them your name, employer, address, and that the car won't crank.
What happens: Roadside tech dispatched. They test the battery on-site. Dead. They replace it on the spot.
What you pay: Nothing. The jump is roadside. The replacement is maintenance. Both covered.
The situation: You've been ignoring the brake squeal. You know you shouldn't be.
What you do: Call (877) 483-2610. Your Car Coach books an appointment at an in-network shop near you.
What happens: Shop inspects the brakes. Pads need replacement. Coach reviews and approves the work. ACE pays the shop directly.
What you pay: Nothing for the inspection. Brake pad replacement is a covered maintenance item.
The situation: Sunday afternoon. Car dies on the highway. You're 200 miles from home.
What you do: Call (833) 251-5689. Tell them where you are.
What happens: Roadside tech tows the car to a vetted local shop. ASE tech reviews the diagnosis. Coach negotiates the repair down from $720 to $580.
What you pay: Your 20% portion of the mechanical repair (~$116). The tow is free. The diagnosis is free. Lodging reimbursement is available.
Save both phone numbers in your phone. Show this page to your spouse. The hardest part of using a great benefit is remembering you have it.